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Influence of Online Reviews on Patient Selection for Dentists

submitted on 19 November 2023 by dentistlistings.org

A Tale of Two Dentists: The Unbearable Lightness of Choosing

You know the feeling. You've just moved to a new town, and it's time to find a dentist. There's Dr. Goodreviews, who has five stars on Yelp and a string of glowing testimonials on his website. And then there's Dr. Whatsthebigdeal, who has a two-star rating and a handful of grumpy reviews. Who do you choose? And, more importantly, does it even matter? Hold on to your pearly whites, folks, as we take a twisted journey through the world of online reviews and their impact on your dentist selection.

Do Online Reviews Really Matter?

Let's get down to brass tacks: Do online reviews actually influence your decision to choose a particular dentist? The short answer is: Yes, they absolutely do. A recent study found that 84% of people trust online reviews as much as personal recommendations. That means if your Aunt Edna swears up and down that Dr. Whatsthebigdeal is the best dentist in town, but he has a one-star rating on Yelp, you'll probably still choose Dr. Goodreviews.Online reviews have become the new word-of-mouth advertising, and dentists (along with every other profession under the sun) have had to adapt to this brave new world. But it’s not all doom and gloom for those poor, misunderstood dental professionals languishing in the depths of review purgatory.

Filtering Out the Noise: How to Read Between the Lines

As with any online review system, there's a healthy dose of skepticism that should be applied. While most reviews are genuine, some can be fake or exaggerated. In the world of dentistry, you'll find the occasional patient who wrote a scathing review because they had to wait an extra 15 minutes in the waiting room or they didn't like the color of the dentist's tie.So how do you separate the genuine reviews from the noise? Consider the following factors:
  • Quantity: A dentist with hundreds of reviews is more likely to have a balanced and accurate overall rating than one with only a few dozen. The more reviews there are, the more difficult it is for a few outliers to skew the overall picture.
  • Recency: A three-year-old review might not be as relevant as one from a few weeks ago. Look for recent reviews to get a better sense of the dentist's current performance.
  • Specificity: Reviews with detailed information about the patient's experience are more trustworthy than vague or generic ones. They can also give you a better idea of what to expect during your visit.

Other Factors to Consider When Choosing a Dentist

While online reviews are certainly important, they shouldn't be the be-all and end-all of your decision-making process. You should also take into account the following factors:
  • Insurance and payment options: Make sure the dentist accepts your insurance and offers flexible payment plans if needed. This information may not be included in online reviews, so you'll have to do some digging on your own.
  • Location and office hours: Convenience is key. You'll be more likely to keep up with regular dental visits if the office is close to your home or work and has hours that fit your schedule.
  • Services offered: Some dentists are more skilled or experienced in certain procedures, such as cosmetic dentistry or orthodontics. Double-check that the dentist you're considering can provide the specific services you need.

When All Else Fails, Trust Your Gut

At the end of the day, you're the one who'll be sitting in that dentist's chair with a mouth full of metal instruments and a heavy dose of anxiety. So trust your instincts. If you're not feeling confident about a dentist, despite their rave reviews, it's okay to keep looking. And if Dr. Whatsthebigdeal gives you a warm, fuzzy feeling in your gut, maybe give him a chance—just make sure to double-check his credentials and ask your Aunt Edna for more details.In any case, the undeniable truth is that online reviews do play a significant role in influencing your dentist choices. But by applying a critical eye and considering other factors, you'll be well on your way to finding the perfect dentist to care for your precious chompers. So go forth and conquer the realm of online dental reviews, armed with your newfound wisdom and a healthy dose of skepticism. Happy hunting!

 







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